Terms & Conditions
1. General
1.1
www.kanslabali.com is a website owned and operated by Tatum Maya.
1.2
To contact Känsla Bali regarding the information contained in these Terms of Use, or for questions related to orders and purchases, please contact us via email at rezaniatatum@gmail.com.
1.3
These Terms of Use apply to all orders placed by customers (also referred to as “you” or “the customer”) on the domain www.kanslabali.com, from the time an order is placed until it is paid for and received. By making a purchase, you agree to be legally bound by these Terms of Use.
2. Agreement and Order
2.1
To place an order at www.kanslabali.com, you must be 18 years of age or older. Känsla Bali does not, in accordance with Swedish law, accept credit purchases from individuals under the age of 18. Känsla Bali reserves the right to refuse or modify an order in individual cases, for example if incorrect personal information has been provided or in cases of payment issues.
2.2
To complete a purchase on www.kanslabali.com, you must accept these Terms and Conditions. By doing so, you agree to comply with the Terms in their entirety and confirm that you have read and understood the information regarding personal data and cookies as described in Känsla Bali’s Privacy Policy.
2.3
Känsla Bali reserves the right for final sale and is not responsible for any typographical errors, image errors, or inaccuracies on the website, including but not limited to product descriptions, technical specifications, pricing errors, or stock availability. We reserve the right to correct such errors and to update or amend information at any time. If an incorrect price has been displayed for an item you have ordered, we will notify you and await your approval of the corrected price before proceeding with the order. Känsla Bali is not responsible for information provided by third-party sources.
2.4
Our website will guide you step by step through the ordering process. A summary of your order will be displayed before completion at checkout. We recommend that you carefully review all details before finalising your purchase, as changes may not always be possible afterwards. Once your order is completed, you will receive an order confirmation via the email address provided.
3. Prices and Payment
3.1
When ordering from www.kanslabali.com, the prices stated on the website apply. All prices are stated in Swedish kronor (SEK) and include VAT. Prices do not include any payment or shipping fees, which are shown separately and clearly displayed at checkout before the purchase is completed.
3.2
Känsla Bali reserves the right to change and update information on the website at any time, including prices, product details, and other content, to the extent permitted by applicable consumer law.
3.3
We offer several different payment methods. Available payment options will be shown at checkout before completing your purchase.
4. Shipping and Delivery
4.1
At www.kanslabali.com, we offer shipping from SEK 39 and free shipping on purchases over SEK 700. We deliver to customers within Sweden.
4.2
Känsla Bali uses PostNord AB as its logistics partner within Sweden. Orders are normally delivered directly to your mailbox via delivery notice, or to the nearest PostNord service point. In some cases, you will be notified via email or SMS when your package is ready for collection. Valid identification is required when picking up your parcel. Packages are held for 14 days, after which an uncollected parcel may incur a fee of SEK 200.
4.3
Orders are normally shipped from our warehouse the day after the order is placed. Standard delivery time is 1–3 working days within Sweden. We will inform you of any delays or missing items, and you have the right to cancel your purchase if the delivery time cannot be met.
4.4
It is your responsibility to provide accurate and complete address information when placing an order. Känsla Bali cannot guarantee changes after the order has been completed. The customer is responsible for any delivery issues caused by incorrect or incomplete address information.
4.5
Our delivery partners strive to deliver orders within the estimated delivery time. However, delays may occasionally occur. If your order is delayed beyond the expected timeframe, please contact our customer service. If delivery time is significantly affected, you have the right to cancel your order at no additional cost.
4.6
Deliveries are not made on weekends or public holidays.
4.7
Känsla Bali assumes responsibility for goods during transport from our warehouse. If a package is damaged upon delivery or items are missing, please contact our customer service immediately for assistance.
5. Right of Withdrawal and Complaints
5.1
At Känsla Bali, you have a 30-day right of withdrawal from the day you receive your order. To be eligible for a return, the item must be in substantially unchanged condition, meaning unused, undamaged, and clean. If the item has been used beyond what is necessary to assess its nature, characteristics, and function, you may be responsible for any reduction in value caused by such use. For hygiene reasons, earrings must be returned with the seal unbroken in order for the return to be approved. After inspection of the returned item, any reduction in value may be deducted from the refund amount if applicable.
5.2
Please contact Känsla Bali for the return address and further instructions. All packaging, accessories, and included items must also be returned in substantially unchanged condition. The customer is responsible for the return shipping risk and cost. Gift wrapping services are non-refundable and cannot be returned once used. Cash on delivery returns are not accepted.
5.3
Once the return has been approved, a refund will be issued within five (5) banking days from the date the returned item has been received and approved by Känsla Bali. Refunds will be made using the same payment method used for the original purchase.
5.4
Exchanges are handled as returns. You must return the item in accordance with the return policy above and place a new order through the webshop if you wish to receive a different item.
5.5
Complaints
If you receive a damaged or defective item, please contact Känsla Bali customer service as soon as possible before initiating a complaint. Complaints can be submitted via email at info@kanslabali.com. We will provide instructions on how to proceed with the return if applicable. In the case of an approved complaint, Känsla Bali will cover the return shipping cost. As a consumer, you have a 3-year right of complaint under Swedish Consumer Law. This applies provided the defect is not due to normal wear and tear or ageing of the product. Känsla Bali follows recommendations from the Swedish National Board for Consumer Disputes (ARN) in the event of disputes.
5.6
Refund in Case of Complaint
In the event of an approved complaint, you are entitled to a refund within 14 days from the date Känsla Bali receives notice of cancellation or approval of the complaint. If repair, replacement, or remedy is offered, any necessary shipping costs will be refunded within 14 days from the date the returned item is received. Refunds will be issued using the same payment method used at the time of purchase.
6. Promotions and Offers
Känsla Bali may from time to time offer promotions or special campaigns on the website that include more favourable terms than those stated in these Terms of Use, such as discounted pricing, special payment conditions, or extended rights of withdrawal. Such promotional terms apply only during the active promotional period and only to the specific products or services clearly stated in connection with the offer.
Känsla Bali reserves the right to modify, suspend, or withdraw promotions at any time without prior notice. Once a promotion has ended or been withdrawn, these Terms of Use shall apply in full without exception.
All offers related to specific products are valid for a limited time only and while stock lasts.
7. Force Majeure
Känsla Bali is not responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control, including but not limited to labour disputes, war, fire, lightning, terrorist attacks, changes in legislation or government regulations, technical failures, interruptions in electricity, telecommunications or data networks, or delays caused by third-party service providers due to such circumstances.
Such events shall constitute grounds for exemption from liability for damages or other penalties. In the event of a force majeure situation, Känsla Bali will inform customers as soon as reasonably possible both at the start and at the end of the affected period.
If the force majeure situation continues for more than two (2) months, both the customer and Känsla Bali have the right to cancel the purchase with immediate effect.
8. Law and Dispute
8.1
These Terms of Use are governed by and interpreted in accordance with Swedish law.
8.2
Any agreement entered into through www.kanslabali.com, as well as any dispute arising from or in connection with such agreements, shall be governed by Swedish law. In the first instance, an amicable solution shall be sought before any legal action is taken. If a resolution cannot be reached, Swedish courts shall have non-exclusive jurisdiction to resolve any disputes arising from these Terms of Use. This does not affect consumers’ statutory rights under applicable EU or national law.
8.3
In the event of any dispute relating to these Terms of Use, Känsla Bali will follow recommendations from the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
These terms and conditions were created on 06/21-2026