Privacy Policy
Känsla Bali values your privacy and always strives to maintain a high level of data protection. We respect your personal information and will never sell your data to third parties. This privacy policy explains how we collect, use, and protect your personal information. It also outlines your rights and how you can exercise them.
Legal Basis
The General Data Protection Regulation (GDPR) requires that all processing of personal data is based on a lawful basis. This section describes the purposes for which Känsla Bali processes personal data, the categories of personal data collected, and the legal basis for such processing concerning you as a customer of Känsla Bali.
What Information Do We Collect About You?
Känsla Bali processes and stores personal information that you provide to us when you make a purchase, place an order, contact us regarding products or services, or subscribe to newsletters and updates through our website or social media channels.
This information may include your name, contact details, delivery address, payment information, and communication history with us. Data may also be generated when you interact with promotions, special offers, or other activities organized by Känsla Bali.
Our website may use cookies and similar technologies to improve user experience and collect information from your browser. When you visit Känsla Bali’s online platforms, we may process technical information such as browser settings, device information, and user-generated data, including clicks and browsing history, to help us improve our services and customer experience.
What Do We Use the Data For?
Känsla Bali uses personal data to fulfill our commitments to you, process purchases and orders, handle inquiries, complaints, returns or exchanges, and provide you with excellent customer service. Personal data may also be used for marketing purposes, including sharing updates about new collections, special offers, events, and newsletters via email or other communication channels.
The personal data may also support Känsla Bali’s customer insights, business development, service improvement, personalization of content on our online platforms, as well as analytics and customer segmentation to better understand customer preferences and improve the overall shopping experience.
In certain situations, data may also be used to establish, exercise, or defend legal claims, including preventing fraudulent activity or misuse of our services.
Contact Details
Purpose: Processing orders, customer service, and marketing communications
Data: Name, email address, phone number, delivery address
Legal Basis: Fulfillment of contract, legitimate interest, consent (where applicable)
Purchase Management
Purpose: To process and deliver ordered or purchased products, provide delivery notifications, verify customer identity when necessary, process payments, and handle complaints, returns, or exchanges.
Data: Name, delivery address, email address, telephone number, order details, and purchase information.
Legal Basis: Fulfillment of purchase agreement, legitimate interest.
Marketing of Products and Services
Purpose: To provide relevant product recommendations and share updates about Känsla Bali’s collections, promotions, special offers, workshops, exhibitions, and events through electronic communication channels such as email, social media, or newsletters.
Data: Name, address, email address, telephone number, and interactions with Känsla Bali’s website, social media, or other digital platforms.
Legal Basis: Consent (where applicable), legitimate interest.
Purchase Data
Purpose: To analyze purchasing patterns, provide relevant product recommendations, improve Känsla Bali’s products and services, support business development, and manage complaints, returns, or exchanges.
Data: Purchase details, order history, and transaction information.
Legal Basis: Fulfillment of purchase agreement, legitimate interest.
Offers, Promotions, and Events
Purpose: To manage special offers, promotions, workshops, exhibitions, giveaways, and other events organized or supported by Känsla Bali.
Data: Name, address, telephone number, and email address.
Legal Basis: Consent (where applicable), legitimate interest.
Response Data
Purpose: To improve our services, generate statistics, and provide targeted marketing based on customer engagement and purchasing behavior.
Data: Purchase activity, redemption of promotions, discount codes, vouchers, or other interactions with offers and campaigns.
Legal Basis: Legitimate interest, consent (where applicable).
Click Data
Purpose: To improve Känsla Bali’s services, analyze customer engagement, generate statistics, and provide relevant marketing based on customer behavior.
Data: Opening and clicking on links in newsletters, promotional emails, and other digital communications.
Legal Basis: Consent (where applicable), legitimate interest.
Web Data
Purpose: To generate statistics, personalize website content according to your interests and needs, further develop and improve Känsla Bali’s website and digital platforms, and provide relevant marketing based on customer behavior.
Data: IP address, cookies, browsing history, and technical data about your device.
Legal Basis: Legitimate interest, consent (where applicable).
Handling Customer service cases
Purpose: To communicate with customers, respond to inquiries received through email, social media, or other digital channels, investigate support matters, manage complaints, and verify customer identity when necessary.
Data: Name, contact information, correspondence history, purchase details, and technical information related to the inquiry.
Legal Basis: Legitimate interest, fulfillment of contract where applicable.
Who Processes the Data?
Your privacy is very important to Känsla Bali. We respect your personal information and will never sell or share your data with third parties for commercial purposes. However, in order to operate our business efficiently, personal data may be processed by trusted service providers (data processors) that assist Känsla Bali with services such as website hosting, payment processing, shipping and delivery, analytics, and marketing communications.
These service providers are only permitted to process your personal data for the specific services they provide to Känsla Bali and must do so in accordance with our instructions and applicable data protection laws.
How Do We Protect Your Data?
Känsla Bali places great importance on the secure handling of personal data. We implement appropriate technical and organizational measures, administrative processes, and internal routines to ensure that the personal data we collect is protected against unauthorized access, misuse, loss, alteration, or disclosure.
Special attention is given to information security to prevent, detect, and manage potential security risks. Access to personal data is limited only to individuals or service providers who require the information to perform their responsibilities.
Storage Time
Personal data is not stored for longer than is necessary for the purposes for which it was collected and processed. In practice, this means that Känsla Bali retains personal data only for as long as it is relevant for fulfilling orders, providing services, conducting analysis, or carrying out marketing activities. Once the data is no longer needed, it is securely deleted or anonymised.
Complaints
If you believe that your personal data is being processed in violation of applicable data protection regulations, you are encouraged to contact us as soon as possible so that we can address your concerns.
You also have the right to file a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten), www.imy.se.