Refund Policy
Right of Withdrawal and Complaints
At Känsla Bali, you have a 14-day right of withdrawal from the day you receive your package, as well as a 30-day open purchase policy. To be eligible for a return, the item must be in substantially unchanged condition, meaning unused, undamaged, and clean. If the item has been used beyond what is necessary to assess its nature, characteristics, and function, you may be responsible for compensating any reduction in value caused by such use. After receiving the return, Känsla Bali will assess the condition of the item, and any reduction in value may be deducted from the refund if applicable.
Please contact Känsla Bali for the return address and further instructions. All packaging, accessories, and accompanying items must also be returned in substantially unchanged condition. The customer is responsible for return shipping costs and risk during transport. Gift wrapping is non-refundable and considered a used service.
Once the return has been approved, a refund will be issued within five (5) banking days from the date Känsla Bali receives and approves the returned item. Refunds will be made using the same payment method used for the original purchase.
Exchange of Goods
Exchanges are handled as returns. You must return the item in accordance with the return instructions stated above and place a new order through the webshop if you wish to receive a different product.
Complaints
If you discover that a product is damaged or defective in any way, please contact Känsla Bali as soon as possible before submitting a complaint. Complaints can be made by contacting customer service at info@kanslabali.com. Customer service will provide instructions on how to proceed with the return if applicable. In the case of an approved complaint, Känsla Bali will cover the shipping costs. As a consumer, you have a 3-year right of complaint under the Swedish Consumer Sales Act. If a complaint is valid, you may be entitled to compensation. Känsla Bali does not accept cash on delivery returns. In the event of disputes, Känsla Bali follows recommendations from the Swedish National Board for Consumer Disputes (ARN).
Refund in Case of Complaint
In the event of an approved complaint, you are entitled to a refund within 14 days from the date Känsla Bali receives notification of the complaint. If Känsla Bali chooses to repair, replace, or rectify the defect, any necessary shipping costs will be refunded within 14 days from the date the complained item is received. Refunds will be made using the same payment method used at the time of purchase.